What is Business Process Re-Engineering?
Business processes are a set of logical and related tasks that business conduct to achieve a specific result. Improving business processes is a crucial aspect many organizations are experimenting with.
It has a direct impact on customer satisfaction and business growth. To stay ahead of the intense competition around in the business, streamlining business processes is a prerequisite.
The concept of Business Process Re-Engineering becomes important here to meet the growing business demands and customers changing preferences.
Business Process Re-Engineering links with ISO 9001:2015 Certification and the principles of continuous improvement. It helps to streamline the business processes to get the desired result.
ISO 9001:2015 Certification
ISO 9001:2015 Certification requires the implementation of a Quality Management System.
QMS that will help in monitoring and managing the business processes effectively. It also helps in effectively applying quality guidelines to the organization.
Importance of Quality Management System
Quality Management promotes the practice of continuous improvement and preparation of Quality manual documents. It provides a list of best practices to achieve higher business productivity.
A Gap Analysis assesses the current levels of quality adoption, analyzes the current business processes and their efficiency levels. Following the Gap Analysis, the Quality Management System implementation is undertaken.
Expert ISO Consultants will assess the organization’s current state, the scope for improvements, areas of non-conformity to ISO Standards, and advises the corrective actions.
How Business Process Re-Engineering Helps Organizations?
This is where Business Process Re-Engineering comes in as a requirement. Many organizations must be following traditional methods in their daily business operations.
However, to grow globally, there are standardized policies and guidelines the organizations must follow.
It requires restructuring some of the business processes and the organizational structure to make it leaner (elimination of redundant policies, functions, etc.) and sustainable in the long run.
How Business Process Re-Engineering helps in building a robust Quality Management System?
Business Process Re-Engineering helps in effectively identifying, eliminating, and replacing low-value functions and save cost.
The role of top management, top-level executives, and employees in the Business Process Re-Engineering exercise is important.
The approach follows matching the employees with the functions and eliminates low-value functions will less costly new ones.
Along with it, the required resources will be provided for the teams to support the reengineering process and aligning the teams more to the organizational objectives.
Steps in Business Process Re-Engineering
1. Define Objectives and Framework
The objectives of the re-engineering must be defined in Quantitative and Qualitative terms.
It must be communicated with the employees to make them ready for onboarding the changes.
2. Identify Customer Needs
The Re-Engineering must be in line with the customer requirement and received feedback.
Market research would be ideal in knowing the customer needs in specific and redesign the operations to suit the changing demands and preferences of the end consumers.
3. Study the Existing Process
Conducting a Gap Analysis and studying the existing process is essential. It helps in formulating the required changes effectively to the system.
4. Formulate a Redesign Plan
Record and document the corrective actions and prepare the restructuring plan. Implement the process improvements in lines of the created plan.
An Expert Consultant must audit the Re-Engineering plan and coordinate with the top management.
The Consultants will ensure the feasibility of the implementation and also assess whether it will generate the desired business results.
5. Implement the Redesign Plan
Post the Redesign Plan approval, proceed to the implementation of the changes, and process improvements.
The consultants, management, and executives can collectively prepare a feasible project plan to execute the changes in phases and monitor the results in real-time and proceed accordingly.
Business Process Reengineering leading the way to ISO 9001:2015 Certification
Restructuring the organization’s process helps in faster implementation of the Quality Management System.
Now, applying the quality principles and following the ISO Certification guidelines are easy for the organization.
The Quality Management System implementation requires streamlining the business processes and ensuring the organization is compliant with ISO certification standard guidelines.
Business Process Re-Engineering assure that by the restructuring of the operations and eliminating redundant functions and process.
Thus, resulting in faster implementation of the ISO 9001:2015 Certification requirements and getting certified at a faster pace.
To know more about integrating Business Process Re-Engineering and ISO 9001:2015 Certification, reach out to our expert team right away!
Contact Us: Aurion ISO Consultants