Ecommerce is growing at a steadfast pace and there are enormous business opportunities worldwide. The growing internet penetration and rise in online shopping preference are driving e-commerce growth globally.
In UAE, there are growing business opportunities for e-commerce companies due to the large ex-pat population constantly using internet-based services.
Why does an e-commerce Company need ISO 9001:2015 Certification?
Getting ISO 9001:2015 Certification is a crucial option to consider for an e-commerce business to streamline the business operations and gain new customers easily.
ISO 9001:2015 Certification has a wide scope of application in an e-commerce company to grow their customer base and thereby the sales.
Applications of ISO 9001:2015 Certification in e-commerce Company
Let us look at how ISO 9001:2015 Standard helps in successfully operate an e-commerce company in the UAE and scale up high easily.
Product quality and rendering exceptional customer service are the determiners of success for an e-commerce company.
ISO 9001:2015 Certification helps in maximizing customer reach and scale up the business to new heights.
Gaining Customer Trust through Quality Product Delivery
Customer trust is a major winner for small and medium-scale businesses to achieve business excellence. ISO Certification helps companies to create value in the global marketplace with standardized products and services.
Also, the products will be of the ultimate quality badge and meet global manufacturing standards.
The company can easily expand its product sales to the global front by outsourcing the production rights and be actively present in new market territories.
How will ISO 9001:2015 Certification help e-commerce Companies?
For e-commerce companies getting ISO 9001:2015 Certification helps in unlocking great potential in their business processes.
ISO 9001:2015 guidelines will help in streamlining the daily business operations to achieve higher customer satisfaction, gain new customers and achieve long-term business excellence.
1. Enhance Customer Experience
ISO 9001:2015 Certification Standard provides a framework and guideline to establish a well-structured Customer Management System for your e-commerce organization.
Customer Query Management is an essential component for every e-commerce company. It helps in better managing the business and plays a vital role in the success of an e-commerce company.
ISO 9001:2015 provides guidelines for faster processing time of customer queries, managing order tracking, order management, and taking quick corrective action.
ISO 9001:2015 Certification provides the right guidelines to achieve the desired results and thereby enhance the overall customer experience.
2. Enhance Brand Image
The Quality Management System Certification helps in enhancing the brand image of an organization in many ways.
It helps the organization gain a sustainable reputation in the market by demonstrating its quality benchmarks.
ISO 9001:2015 Certification optimizes the business operations to ensure quality is maintained across all levels.
ISO 9001:2015 Certification is a globally accepted international standard that will enable organizations to improve their business outlook and gain customer trust by delivering quality first products and services.
3. Expand Business Geographically
Brands can easily expand Geographically as ISO 9001:2015 Certification is a widely accepted quality standard globally.
Organizations with ISO 9001:2015 Certification produce standardized products across their branches and geographies.
The Standard Operating Procedures complying with ISO 9001:2015 Standard enable these organizations easily to meet the global industrial and service standard.
Hence brands or organizations that have an ISO 9001:2015 certification are deemed to be a quality first company. These organizations will have a greater acceptance in international markets and can easily expand to new geographies.
4. Ensure Cyber Security
ISO 9001:2015 Certification has a specific module for risk assessment and industrial best practices to avoid any vulnerabilities.
There are specialized ISO Certification Standard such as the ISO 27001:2013 Certification to ensure the e-commerce company follows cybersecurity best practices to safeguard the business from any cyber-attacks.
The Cyber Security standard requires the implementation of a robust Information Technology Security Management System that will provide the framework for testing all the control points of and e-commerce business operations.
All the vulnerabilities are identified and the required corrective actions are applied to the business operations to ensure the system is protected from data hacks.
5. Increase in Revenue
Implementing a Quality Management System is a sure-shot business investment as it enhances business growth in the long term.
ISO Certification follows a well-defined structure with process improvements and risk identifications.
The corrective actions are taken and the streamlining of business operation enables businesses to easily attain long-term sustainability and revenue growth.
ISO Certification has a certain brand value that will entrust customers to associate with your brand across all geographies, thus easily making the brand global.
It will in turn result in gaining new businesses and achieve business sustainability.
To know more about getting ISO Certification for your e-commerce business, reach out to our expert ISO consultants right away!
Contact Us: Aurion ISO Consultants