Why should I get ISO 9001:2015 Certified? It is a common question our team of consultants regularly hear from our new clients here in Dubai, UAE.
A Quality Management Standard helps companies in several ways to improve their operational quality and performance. This blog highlights several reasons why having a Quality Management System in your organization is essential.
A Quality Management Certification helps companies ensure their business operations prioritise quality at every stage. It will help organizations to standardize the business operations. It will also reduce product recalls, improve decision-making, and emphasise productivity.
Aurion ISO Consultants, UAE provide ISO 9001:2015 Certification support for all types of organizations in the UAE.
Let’s look at all the reasons for getting an ISO 9001:2015 Certification and what are the key business benefits of getting this ISO Standard certification.
ISO 9001:2015 Certificate – Key Benefits
Let us look at the key benefits of the ISO 9001:2015 Certification. The ISO 9001:2015 Certificate has a robust policy manual and framework covering several aspects of business.
The policy consists of best practices for improving customer experience, maintaining product quality, employee satisfaction, reducing errors, growing sales and more. So, there are several aspects the ISO Quality Management Certification covers, such as below.
1. Meeting Customer Requirements
ISO Standard Certificate is considered the benchmark for the quality of products & services, and it is accepted worldwide.
Many large organisations require their vendors to be ISO 9001:2015 Certified. This is to ensure consistent product and service quality is maintained always. It will also raise the confidence of end-customers.
2. Improved Product Quality and Customer Satisfaction
Embracing the quality standards through continual process improvement will result in customer satisfaction. It is a win for the organisation as they can provide quality products and services. Thus, improving customer experience and leading to repeat purchases.
3. Enhance Business Revenue by Acquiring New Customers
ISO Certification boosts advertising efforts. The brand will be known as a “quality-first brand. It helps in acquiring new customers. Also, ISO Certification helps in attaining global recognition and new market opportunities at an international level.
4. Enhanced Employee Satisfaction and Improved Work Culture
Implementing an ISO 9001 Quality Management System (QMS) empowers the employees and sets defined KPIs and clear expectations (quality goals, workflows, etc.).
Also, it enhances employee confidence and motivation. Additionally, it improves productivity with well-structured process flows, objectives, and suggested tools. Thus, it, in turn, transforms the organisation’s work culture.
5. Documented Workflow Process and Constant Improvement in Operations
ISO certification requires documentation of an organization’s operational process, quality assurance policies, operations manual, etc. Complying with ISO Standards ensures consistent delivery of quality products.
The implementation of thorough quality checks and assurance processes will ensure uniformity in product/service delivery. It eventually results in customer delight and increased business growth.
ISO Quality Management System Certification – A 7 Step Process to Achieve Quality Excellence
The ISO certification process might seem like a tiresome and lengthy process at first go. Choosing the right consultant is the key to success.
To know more, you can read our blog on: How to choose the right ISO Consultant in UAE, Dubai?
The ISO Certification journey follows 7 basic steps that are:
1. Choosing the Right Standard
The ISO 9001 Quality Management System is the most popular ISO Standard. It helps in building a consistent level of quality and customer satisfaction. Based on the industry and business requirements, there are various ISO Standards to choose from.
How will ISO Consultants help you?
Aurion ISO Consultants will help you choose the right Standard based on your business activity and guide you through the implementation and certification process. Other popular Standards include ISO 27001 (Information Security), ISO 14001 (Environmental) and ISO 45001 (Occupational Health and Safety).
2. Choose the right ISO Consultant for your Business
Having the right ISO Consultant will help meet the organization’s goals faster. The success of the ISO Certification depends on your consultant.
They will provide accurate information on the recent revisions of ISO Standards, policies & compliance requirements, documentation support, etc.
3. Onboarding and Conduct Gap Analysis
Once you finalise the ISO consultant, the next step is onboarding the ISO Consultant to the Client’s team. Set up a meeting to discuss the Certification journey.
The Consultant will conduct a Gap Analysis to identify the current business operations and processes and suggest process improvements.
Onboarding and conducting a Gap Analysis is a critical step in the ISO Certification process. The ISO Consultant will prepare an action plan using the inputs from the initial meeting and business process assessments.
The ISO Consultant will then implement the required process improvements to develop a Quality Management System that is compliant with ISO 9001:2015 requirements.
4. Document Preparation
The ISO 9001:2015 Standard focuses on process optimisation and less on documentation. However, to add value to the workflow process, documentation of the policy best practices is essential.
ISO 9001:2015 Standard aims to maintain quality first process/services and enhance customer satisfaction.
5. Developing the Quality Management System
Develop a Quality Management System based on the recommendations from the Gap analysis. A Management System is a set of documents that outlines your business processes.
The Quality Management System (QMS) Implementation is a vital step in the ISO Certification process. The QMS consists of industry best practices, quality principles, and methodologies to implement effective business processes.
Also, the Quality Management System must be in place before the third party (Accredited Certification Body) conducts the inspection.
QMS System Implementation – Steps
Complete the implementation of the Quality Management System and conduct the internal audit. The ISO Consultant must ensure the process implementations are compliant with the ISO 9001:2015 Standard.
ISO Consultants will also conduct interviews with the employees, look at sample work reports, observe the business operations and suggest corrective actions as required.
6. Conduct the ISO Certification Audit
ISO consultants will select the right ISO certification body for the external certification. The Certification body will conduct the External Audit on the Quality Management System implemented by the ISO Consultant and the organisation’s team.
External Audit by the Certification Body
The external body will be an accredited Certification body that will issue the ISO Certification based on the compliance requirements after conducting an audit.
The Accredited Certification body will conduct the external audit on your premises by reviewing the business operations. Any non- conformance to the ISO requirements will result in further extension of the certification issuance.
By mutual agreement, the organization and the certification body must create a revised timeline to incorporate the changes for ISO Certification. Thus, ensuring the revisions comply with the ISO 9001 Standards guidelines.
7. Certification
Once all the requirements are in place, the certification will be issued by the certification body. The ISO Certifications are valid for 3 years. There will be a Re-audit for the certificate to ensure that the policies are in place and the business processes are ISO compliant throughout the course of time.
For all your queries on ISO Standards related Services, feel free to reach out to us!
The consultants from Aurion will ensure that all your implementations are in compliance with the ISO Standards and that it drives continuous improvement and value addition to your business.
For all your ISO certification related queries, feel free to reach out to us any time.
