IT Service Management Standard (ITSM) is an essential ISO Certification for streamlining IT Operations. The ISO 20000 standard helps organizations benchmark their managed IT services delivery, service levels, and assess IT performance.
Many organizations in the public and private sector require their IT Service Providers to be compliant with the ISO 20000 Standard.
The ISO 20000 Certification provides a framework for IT Companies. It will help in effectively competing in the global markets. It also boosts client confidence and helps in developing a culture of continuous improvement in the organisation.
The IT Services Management System helps in streamlining the IT Operations more effectively. It provides the organisation with a competitive advantage, as it demonstrates reliability and high quality of IT services.
What are the Highlights of ISO 20000 Standard?
- Demonstrate reliability and high quality of service
- Access key markets, many private and public companies require their IT Service provider to be ISO Compliant
- Client Assurance that service requirements will be fulfilled
- Enforce continuous improvement practices in the workplace and raise operational efficiency
- Optimize resource, reduce cost, and enhance work productivity
- And many more..
The ISO 20000 Standard enables the IT Service Providers to have better control of their Service Delivery process and fulfilment of Service License Agreement targets.
The IT Services Management Certification helps small and medium-sized companies to transform their IT operations to enhance productivity.
Continuous improvement is the key to ISO 20000 to get the desired results. Companies must constantly monitor, measure, and review the IT service operations to stay ahead in the competitive market.
Who is ISO 20000 Standard Best-Fit For?
ISO 20000 System is applicable for various industries such as
- Internal IT Service provider in any sector
- IT Service Outsourcing
- Application Service Providers (Hosted/Cloud Solutions)
- Government Contractors
- Any Organization with IT Systems and Operations
Also, for organisations that require secure IT operations and handle a large amount of customer and financial data, such as:
- Banks, Retailers, and other merchants: Payment Cards, Data Security Companies
- Insurance Companies
- Utility companies – Telecom, energy sector, transportation, etc.
- Healthcare
- Space Science
- Social Networks
The IT Services Management Standard is for organisations that are reliable suppliers to all their service providers, customers, and other stakeholders. Also, they can demonstrate high-end IT System capabilities and analyse service management procedures.
Benefits of ISO 20000:2018 Certification for Organizations
Businesses can demonstrate their IT System compliance and Quality Standards to clients for participating in high-value project tenders. It is ideal for IT Consultants, IT Service Engineers, and any IT-related professional who wants to upgrade their skills.
Here are the key Benefits of ISO 20000:2018 Certification for Organizations. The IT Services Management Standard will help transform the IT Services Company into a world’s leading company in the UAE.
1. Ability to Outsource Core Functions
ISO 20000 standard helps organisations successfully outsource core IT services to an IT Service Delivery Team with full confidence.
The ISO 20000 Standard specifies how to document and manage the interfaces between the outsourcers and the service providers.
2. Competitive Differentiation
ISO 20000 certification is an aid to achieve a competitive advantage by significantly lowering costs. For example, integrating incident management with problem management results in significantly reducing incidents.
It will also have a huge impact on costs, increasing profitability in existing customer accounts and enabling more businesses to come in.
3. Access to Key Markets
There is ample demand for IT Companies with the ISO 20000 Standard across global markets. It opens a huge market opportunity for IT Services Companies to expand their business operations.
Additionally, ISO 20000:2018 improves the company’s reputation and credibility. The internationally recognised IT Services Management standard will help them expand to global markets easily.
4. Compliance and Streamline Business Operations
ISO 20000 helps to save costs to a greater extent for the organisation. All operations will be well streamlined with minimal roadblocks.
The ISO Standard provides a framework for clear evaluation criteria for the IT System. It will help the IT Company to comply with all IT Laws in the UAE. Also, ensure the IT system is free from security vulnerabilities.
The Organization will also be compliant with globally recognised IT governance, such as the GDPR and Data Privacy regulations.
5. Continual Improvement
ISO 20000 Standard enables continual improvement and the practice of highly efficient IT services management and service delivery. ISO 20000 follows the plan-do-check-act methodology linked to customer and business requirements.
ISO 20000:2018 ensures the IT Service team is well equipped with process controls, standard operating procedures, troubleshooting, accountability, and transparency in the IT work environment.
For small and medium companies, this agility will help achieve top business results. By implementing ISO 20000:2018 best practices, organisations will enhance employee productivity.
6. Enhance Customer Satisfaction
Implementing ISO 20000:2018 makes it easier to control the IT service delivery process. All the control points are tested, and a problem management process is in place.
It provides a well-documented system, ensuring enhanced customer satisfaction. IT Service Management helps the system organise IT operations by following a standard guideline.
How Aurion Will Assist you?
Our team of expert ISO Consultants will assist you with the end-to-end ISO 20000 Certification Implementation. IT Management System implementation requires experienced ISO Consultants to set up the framework. The ITSM system will be compliant with ISO 20000 Certification Standards.
To know more about the ISO 20000:2018 Certification Standard and the procedures involved in setting up the Information Technology Management System, reach out to our expert ISO Consultants right away!
To know more about ISO 20000:2018 Certification Standard and the procedures involved in setting up the Information Technology Management System, reach out to our expert ISO Consultants right away!
